1. General Questions

Q: What is IsEasy?
A: IsEasy is a brand specializing in high-efficiency kitchen appliances. We offer a wide range of quality products, including electric cooktops, gas hobs, range hoods, and refrigerators, designed to provide convenient, safe, and efficient kitchen solutions for modern homes.

Q: What is the warranty period for your products?
A: The warranty period ranges from 1 to 3 years, depending on the product type and region. For specific warranty periods, please refer to the terms available on our website [Warranty Policy]

2. Purchasing and Orders

Q: How can I purchase products from IsEasy?
A: You can browse and purchase products through our official website (iseasy.com). Select the desired products, add them to your cart, fill in the required information, and complete the payment process.

Q: Can I cancel or modify my order?
A: If you need to cancel or modify your order, please contact our customer service team (support@iseasy.com) as soon as possible. We will do our best to assist you, but if the order has already been shipped, it may not be possible to cancel or modify it.

Q: What payment methods do you accept?
A: We accept paypal and credit card payments, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay for secure and fast transactions.

3. Shipping and Delivery

Q: Do you offer worldwide shipping?
A: Yes, we have warehouses in North America and Europe, and we offer worldwide shipping. Please refer to our shipping policy for specific shipping times and costs.

Q: How long will it take for my order to arrive?
A:Order Processing: Orders are processed within 48 hours.

Shipping Time:

• Europe:
  • Germany: Typically 2-3 business days.
  • Other European Countries: Generally 3-9 business days.
• United States: Typically 2-5 business days.
• Other North American Locations: Generally 3-9 business days.

4. Product Usage

Q: What types of cookware are compatible with IsEasy induction cooktops?
A: Our induction cooktops are compatible with magnetic cookware, including cast aluminum, enameled iron and steel, stainless steel with a magnetic bottom, and cast iron cookware. It is recommended to use cookware with a diameter of 12-26 cm for optimal performance.

Q: How do I clean and maintain my IsEasy induction cooktop?
A: Please clean the cooktop surface with a damp cloth and mild detergent after it has cooled down. Avoid using strong acids or abrasive materials like steel wool.

Q: Is the installation of range hoods complicated?
A: Our range hoods are designed for easy installation. Users can follow the provided installation guide. If you have any questions, we recommend contacting a professional for installation.

Q: What should I do if I don't understand how to use a product?
A: If you have any questions about using your IsEasy product, first refer to the user manual that comes with the product. The manual contains detailed instructions and troubleshooting tips. If you still have questions, please contact our customer service team (support@iseasy.com) for assistance.

5. Technical Support and After-Sales Service

Q: What should I do if my product has a problem?
A: Please contact our customer service team (support@iseasy.com) and describe the issue. We will assist you in troubleshooting. If the product requires repair or replacement, we will provide the necessary services.

 

Q: How do I get help if I encounter problems with my product?
A: If you encounter any issues with your IsEasy product, first consult the user manual for troubleshooting steps. If the problem persists, contact our customer service team (support@iseasy.com). We are here to help you resolve any issues and ensure your satisfaction.

6. Return and Exchange Policy

Q: How do I return or exchange a product?
A: If you are not satisfied with your purchase, you can return or exchange the product within 30 days. Please ensure that the product is unused and in its original packaging. Contact customer service for detailed return or exchange instructions.

Q: Who is responsible for return shipping costs?
A: If the product has a quality issue, we will cover the return shipping costs. If the return is due to personal reasons, the buyer will be responsible for the shipping costs.

We hope this FAQ provides answers to common questions about IsEasy kitchen appliances and offers clear guidance. If you have any other questions or need further assistance, please feel free to contact our customer service team:

Email: support@iseasy.com
Phone: +1 (888) 907-5060
Mailing Address:

North America Return Center: 1175 Florence Columbus Road UNITB (A12-A35), Bordentown, NJ 08505, USA

Europe Return Center: C/O Heinrich-Barth-Str. 18, 53881 Euskirchen, Nordrhein Westfalen, Germany

Thank you for choosing IsEasy!